BIG RED CUSTOMERS REVIEWS
We are proud of our technicians and we are proud of the services we offer, and the quality of our services.
It delights us when we get positive customer reviews, we are proud to share them with you.
29.08.19
Matt was polite, respectful and had a friendly yet professional manner. He was punctual and was thorough in his cleaning up after the completion of the work. The snuggle lounge was well cleaned.
Terri – Robina
02.08.19
Pat was on time, polite, friendly and did a fantastic job. He was happy to answer questions I had about other services you provide and once summer has passed we will be giving you guys a call to come out and do our mattresses.
Thanks again it really is appreciated (my wife loves that couch haha)
N. Conlon – Tweed Heads
14.05.19
Service was excellent. Fast, on time, professional and a successful red wine stain removed.
Steve & Natasha – Southport
13.05.19
Fantastic service & clean with Big Red once Guardsman got around to accepting our claim.
Rob – Oxenford
06.11.18
Hello, I’m so glad you have followed up as I have been meaning to call you regarding my experience with your service. I have used your service at least 3 times in the past getting both my dining chairs (under warranty with guardsman) and my floor rug cleaned. On each and every occasion I found the process excellent. You turn up on time, have wonderful friendly staff and do your job well! I actually asked if this time around if I could go through you again. So thank you!
Rose – Arundel
06.10.18
Last Monday I had the team from Big Red come and clean my carpets. I would like to thank you for the excellent service I received. I am extremely happy with the end result, my carpets look like new.
Lorraine Caldicott
11.09.18
Can I also say, we’ve had a few of your guys here to attend to our lounge and carpets, they have all been great but I feel I need to pass on how wonderful a job Vini did today. Can’t get over how great our carpets came up – the best I’ve ever seen them I think !
Kelsie – Miami
04.09.18
Carpets cleaned yesterday by a lovely polite Brazilian man. Carpets were marked badly as I’m elderly using a 4 wheeled walker within the house, cleaned up better than expected. About half an hour after the clean I heard a knock at the door, it was Vini with a $20.00 bill. He had returned to let me know I had accidently given him an extra $20.00, they were stuck together. I’m so impressed with the clean, politeness and honesty of this business I will recommend to everyone I know. Keep up the good work Big Red
Lloyd – Southport
20.08.18
Just a quick note to say thank you for an excellent job, the boys got up stains where I was expecting to have to replace carpet tiles. I will happily recommend your services in the future.
Steve – Southport – BC Manager
07.07.18
Thanks Narelle, all the old doggy stains have gone from the carpet, smell devine. I’ve had 3 different companies and non have got the stains out. They are cheaper but I prefer to pay a little extra for a job well done. Greatly appreciated. I have your number in my phone so I won’t forget you next time. I can’t wait to see how the lounge will look. That’s your next mission. Thanks guys.
Anita – Nerang
15.05.18
Hi Narelle, just wanted to let you know that I am very happy with the service I received. Five stars from me.
Theresa – Pacific Pines
25.03.18
Hi, I had my carpets cleaned 3 times over the years in my unit at Southport. I was extremely happy with the result and recommended your company to many friends and family. My parents live at Wurtulla on the sunshine coast and have many local operators but never to the high standard of Big Red. Do you come up to this area ?
Ray Smith – Wurtulla
22.03.18
I would just like to say a big thank you for your service and how lovely, polite, helpful and pleasant the man who cleaned our carpets was. What an asset to your business.
Tammy – Parkwood
23.11.17
I telephoned Big Red requesting my old, non expensive carpets to be cleaned a.s.a.p. due to our home being placed onto the market. We have a large home with carpets in the 4 bedrooms, wir, large lounge room and hallway. After years of offspring coming and going our carpets were worn & in dire need of a good clean. Narelle gave me a reasonable quote, which I booked straight in. The lovely, conscientious carpet cleaner Pat, arrived on time. The ground in grime was removed, carpets came up looking nearly brand new. Our carpet is quite old and worn, just thought it would be impossible to get them cleaned without tearing. Though thanks to Big Red my carpets are still completely intact, clean, looking and smelling fresh. Thank you Narelle & your team for the excellent service and attention to detail. I now feel confident we will sell our home quickly.
Rita – Runaway Bay
03.10.17
I normally read lots of reviews but hardly write one, but I felt this service deserved my effort.
I was a bit sceptical when booking as I have only used ‘dry cleans’ in the past. My biggest fear was that the carpet would be wet/damp for days, but all my further was all back in place by the afternoon and by the next day the house smelt clean with absolutely no damp odours.
We had 4 bedrooms, hallway, lounge room & walk in robe cleaned. The difference to an aging carpet was amazing, especially as we are a family of construction workers with two large inside dogs.
Justin was prompt on arrival, took time to explain how the systems works. He began cleaning immediately, you could clearly see the difference of before and after.
Justin was not only very polite and professional, he removed stains that previous cleaners had failed to remove in the past.
I highly recommend this service and will be definitely using them in the future.
Caroline – Parkwood
31.07.17
We have been a customer of Big Red Gold Coast for many years. The most recent service by one of their staff exemplifies the reason why we keep using them. The carpet cleaning and pest control service is second to none and at a very reasonable price. The staff are always friendly, helpful, knowledgeable and work very efficiently. It is a great family feeling and we always receive a personal touch from booking to service which is very difficult to find these days. Their expansion into termite inspection and chemical refills is a welcomed addition to their services. I would recommend Big Red to all households in the area.
J. Petersen – Clear Island Waters
25.07.17
I would like to advise that I am extremely happy with the carpet cleaning service that I received today. Shannon who did the clean arrived right on time, very politely and happily greeted me, he did a wonderful job of cleaning the carpets and nothing was a problem for him.
I would highly recommend Big Red to anyone wishing to have their carpets properly cleaned and also to receive service with a smile.
Shelley Stevens – Burleigh
18.07.17
Just wanted to say thank you for the great job Justin did today. Carpets look great and I know they’re clean. I appreciate Justin turning up on time and ready to get cleaning straight away. Nothing I asked of him was a problem. Will be booking with you next year.
Rachel – Mudgeeraba
17.11.16
You guys did an awesome job by the way. I inspected it this morning:)
Eileen John – Bella Property Robina
13.11.16
Dear Narelle, thank you for organising to have my carpets cleaned again. I am pleased to say your staff member (Damian) has done a very professional job on my stained carpet. I am grateful for all the very good service your company has offered me over the last 34 years that I have used your services.
Yours sincerely,
Margaret Althaus.
12.10.16
Dear Narelle,
I would like to thank you and the team at Big Red Gold Coast. They cleaned and treated both our cloth lounge suite and two leather chairs a few years ago and they still look wonderful.
Yesterday the team cleaned the carpet in a rental property that I thought needed replacing due to the condition that the tenants left it in, but again, the work done was so wonderful and the carpet came up so good we now do not have to replace it.
A big thank you for two jobs really well done and I feel that I could recommend Big Red Gold Coast to anyone.
Regards – Barbara Quinlan
12.10.16
Please thank Adam & Steve who came out to do the carpets on Wednesday they were great.
Fantastic job with the carpets and very friendly with our elderly residents and staff.
It was and epic task and they did an awesome job.
Many thanks, Rebecca – St. Andrews Lutheran Aged Care
11.10.16
Just wanted to write a note of thanks to say how happy we were with the carpet cleaning today.
We will be keeping your details on file for future use and for referral for our friends.
Thanks again for making it work for us today.
Justine White, Hope Island
08.10.16
Best Carpet Cleaner and fast Service.
Thanks Narelle and team at Big Red Services. So happy with my carpets and our rentals for our Property Management team at
Ray White Labrador.
22.09.16
I would like to thank the Big Red Carpet Cleaners for the work completed on Unit 13 in my complex. Please congratulate the team.
Noelene – Pacific Pines Parkside
12.09.16
Many thanks for a great job your cleaner did.
He must have been wanting to just go home after his previous job, but he brought the carpet back looking like new (it’s only 18 months old).
Please thank him for us.
Connie – Surfers Paradise.
12.08.16
We decided last week to book our carpets in for cleaning with Big Red not realising that the building was to be washed down same day. When Damian and James arrived, we have scaffolding and work men everywhere. Lifts were shut down, the boys had triple work in setting up to normal as we live on Ephriam Island in a highrise, running hoses down the side of building.
Damian & James just got on with the job, carpets look great, we will definitely recommend.
June & Keith – Ephriam Island
08.08.16
Adam from Big Red cleaned my carpets on the 8th August. He worked very hard, very obliging and removed my bad stains. I’m delighted with the result and will be telling everyone I know. Coralie – Southport.
13.07.16
Hi Narelle , just wana say a big THANKS for the EXCELLENT steam clean from your guy, with out his expertise I wouldn’t have got my $3 k bond back , won’t make that mistake again 110% big red recommend, thanks Michael – Mermaid Waters.
09.03.16
Narelle you were right ! I’m absolutely thrilled with the clean James has done on my carpets. He has bought them back to life. Thought it was an impossible job and I would need to replace them. What a polite, courteous young man.
Kay – Solaris, Broadbeach
17.02.16
Last week we had our carpets cleaned by Big Red and could not be happier. Narelle was great to deal with and the team were very professional and did an incredible job. I would not hesitate to recommend Big Red to anybody.
Tony and Catherine Moore
11.02.16
Today, I had James come and clean my couches and chairs… What an amazing young man…Professional in his approach, he took great pride in providing the best job possible. I am familiar with “professionals” turning up and doing a quick job “keep to a ridiculous time schedule”. James, clearly believes in providing great customer service and is to be commended for his efforts…. I look forward to have him here again.
Karen P – Ashmore
07.01.16
Many thanks Narelle. Your lads did a great job and were very polite and easy to work with.
Tracey – REIQ
06.01.16
Hi Narelle, Just letting you know we had our carpet cleaned today by James, we were very pleased with his job. James was very good in explaining the procedure with carpet cleaning. We will definitely get James again.
Audrey – Paradise Point
09.12.15
I’m soooo happy, BEST JOB I’VE EVER HAD !!!!! Will be certainly using you guys again. Thank you
Linda – Benowa
28.10.15
Been using Big Red for over 25 years, great job every time. Keep up the good work, see you in 12 months.
Marge H – Tugun
14.09.15
Asked around my friends and neighbours for a good carpet cleaner. After a few referrals Big Red’s name came up a few times. Booked them in, very happy with work done and will certainly us them again.
Jill S – Mudgeeraba
31.05.14
The boys did an awesome job of my carpets on Monday morning. Punctual, professional and excellent service. Carpets were terrible stained, red wine, cordial, teenage boys etc. Carpets within this complex have been cleaned poorly in the past. I am delighted with the all round performance plus their added humour. Thanks again for wonderful service.
K.L – Arundel
21.05.14
Dawn from Ephram Island stated “best job ever had.”
21.08.13
I just wanted to let you know what a fantastic job Damian did. He was on time, polite and helpful.
Because we are based in Ipswich it is really important that we can deal with a company that is reliable and I just wanted to pass on my thanks for another job well done. That is why we keep using your company, because of all of the above.
Suzanne at Edwards Property Group
19.06.13
We have been using Big Red Gold Coast for over seven years at our residential housing complex and have always received excellent service from Narelle and the team.
We have mainly used the carpet cleaning and pest management services but have unfortunately had occasion to have Big Red clean up flooded properties also.
The work completed has always been to a high standard and they have assisted with resolving any issues raised by new residents to a property. Their flexibility at rearranging bookings and arranging bookings at short notice is always greatly appreciated.
Craig Mathieson & Karren Cloughly
